Version of September 30, 2022
1. Scope and purpose
These general terms and conditions of distance selling (hereinafter referred to as the "Terms") govern the online sales between the company operating the restaurant where the order is placed, whose name appears in the order confirmation email or on the receipt given to the customer (the "Restaurant"), and each customer (hereinafter referred to as the "Customer") placing an order via the Restaurant's website or mobile application (hereinafter referred to as the "Website").
Easy Sushi sells Japanese-inspired culinary specialties with a French and/or Mediterranean twist, accompanied by drinks, desserts, and any other items listed on the Restaurant's menu (hereinafter referred to as the "Products"), delivered to the customer's home or available for pickup at the Restaurant.
Depending on the restaurant selected by the customer, the contract will be concluded (i) either with a subsidiary owned by the company that publishes the website www.easysushi.fr [ legal notice ] and operating under the EASY SUSHI , or (ii) with an EASY SUSHI , it being understood that all franchised restaurants are operated by independent business owners belonging to the EASY SUSHI .
The General Terms and Conditions of Sale (GTC) are accessible at any time on the website and will prevail, where applicable, over any other version or contradictory document.
The customer declares having read and accepted the GTC by checking the box provided for this purpose before validating each online order. Consequently, placing an order implies the customer's full and unreserved acceptance of the GTC.
As the GTC may be subject to subsequent modifications, the version applicable to the customer's purchase is the one published on the website on the date the order is validated. The Customer acknowledges having the required capacity to contract and acquire the Products offered on the Site.
Easy Sushi sells Japanese-inspired culinary specialties with a French and/or Mediterranean twist, accompanied by drinks, desserts, and any other items listed on the Restaurant's menu (hereinafter referred to as the "Products"), delivered to the customer's home or available for pickup at the Restaurant.
Depending on the restaurant selected by the customer, the contract will be concluded (i) either with a subsidiary owned by the company that publishes the website www.easysushi.fr [ legal notice ] and operating under the EASY SUSHI , or (ii) with an EASY SUSHI , it being understood that all franchised restaurants are operated by independent business owners belonging to the EASY SUSHI .
The General Terms and Conditions of Sale (GTC) are accessible at any time on the website and will prevail, where applicable, over any other version or contradictory document.
The customer declares having read and accepted the GTC by checking the box provided for this purpose before validating each online order. Consequently, placing an order implies the customer's full and unreserved acceptance of the GTC.
As the GTC may be subject to subsequent modifications, the version applicable to the customer's purchase is the one published on the website on the date the order is validated. The Customer acknowledges having the required capacity to contract and acquire the Products offered on the Site.
2. Products
The main characteristics and composition of the Products offered for sale by Easy Sushi are presented on the Website. Easy Sushi will strive to provide accurate information on the Products within the limits of the Website's technical and ergonomic constraints.
The Customer is solely responsible for selecting and purchasing a Product.
If the Products are not consumed immediately, the Customer must keep them refrigerated at a temperature below 6°C. Easy Sushi recommends consuming the Products within 24 hours of delivery or collection from the restaurant and never freezing them.
The Customer is solely responsible for selecting and purchasing a Product.
If the Products are not consumed immediately, the Customer must keep them refrigerated at a temperature below 6°C. Easy Sushi recommends consuming the Products within 24 hours of delivery or collection from the restaurant and never freezing them.
3. Order
3.1 Placing the Order
The Site allows Customers to enter and validate Product Orders with two possible delivery methods:
To place an order for Product(s), the Customer must:
Once the Products have been selected, the Customer can then:
The Customer can then proceed to register their order:
The Customer pays for the Products at the counter if the Products are collected at the Restaurant (click and collect) or to the delivery person if the delivery is to their home.
Easy Sushi reserves the right to refuse an order from a Customer with whom there is an existing dispute regarding payment for a previous order.
The Customer is notified of their order confirmation by the Restaurant via an order confirmation email. This email constitutes proof of the sales contract between the Customer and Easy Sushi. This email confirms that the Customer's order has been received, not that the ordered product is available.
Once the order is confirmed, Easy Sushi commits to fulfilling orders received on the Site, subject to stock availability. If one or more Products are unavailable, Easy Sushi will notify the Customer by telephone and offer them the option of choosing another Product or deducting the price of the unavailable Product from the invoice amount. With the Customer's agreement, this discount may also take the form of a credit note valid for a future order.
- Home delivery
- Restaurant Pickup (Click and Collect)
To place an order for Product(s), the Customer must:
- Access the Site;
- Click on the "Order online" tab
- Choose the delivery method "Delivered to your home" or "Click & Collect". The "Click & Collect" option allows the Customer to pick up their Products themselves at the Restaurant
- If home delivery has been chosen, the Customer must provide their exact address;
- Choose the delivery/collection time for your order;
- Add one or more products to your cart;
Once the Products have been selected, the Customer can then:
- Access the shopping cart;
- Change the delivery date;
- Change the delivery or collection time;
- Modify the desired quantity of Products;
- Add different complementary products to your order.
The Customer can then proceed to register their order:
- Tick a box informing Easy Sushi whether or not the Customer was already part of its customer file;
- If applicable, provide your first and last name;
- Provide your contact details (phone number and email address) and, if home delivery has been chosen, your postal details (street number and name, postal code and city);
- Enter a promotional code if applicable and validate your coupon;
- Add any additional observations if necessary;
- Read and accept the terms and conditions before confirming your order;
- The Customer must check the details of their order, its total price and report or correct any errors immediately before confirming their acceptance
- Click on the "Confirm my order" button to save the order.
The Customer pays for the Products at the counter if the Products are collected at the Restaurant (click and collect) or to the delivery person if the delivery is to their home.
Easy Sushi reserves the right to refuse an order from a Customer with whom there is an existing dispute regarding payment for a previous order.
The Customer is notified of their order confirmation by the Restaurant via an order confirmation email. This email constitutes proof of the sales contract between the Customer and Easy Sushi. This email confirms that the Customer's order has been received, not that the ordered product is available.
Once the order is confirmed, Easy Sushi commits to fulfilling orders received on the Site, subject to stock availability. If one or more Products are unavailable, Easy Sushi will notify the Customer by telephone and offer them the option of choosing another Product or deducting the price of the unavailable Product from the invoice amount. With the Customer's agreement, this discount may also take the form of a credit note valid for a future order.
3.2 Modifying or cancelling an order
Until the order is confirmed by the Customer, it can be modified or cancelled directly on the Website.
Once the order has been confirmed by the Customer, any request for cancellation, modification, or any complaint relating to the order must be sent to the Restaurant at the email address indicated in the order confirmation email.
Easy Sushi reserves the right to cancel any order that appears to be fictitious, even after it has been confirmed.
Once the order has been confirmed by the Customer, any request for cancellation, modification, or any complaint relating to the order must be sent to the Restaurant at the email address indicated in the order confirmation email.
Easy Sushi reserves the right to cancel any order that appears to be fictitious, even after it has been confirmed.
3.3 Evidence
Any order placed, validated by the Customer, and confirmed by Easy Sushi , under the conditions and according to the terms described above, constitutes a distance contract between the Customer and Easy Sushi .
Unless proven otherwise, the data recorded in the Easy Sushi constitutes proof of all transactions concluded with the Customer.
The Customer agrees to recognize the probative value of messages (emails, SMS messages, notifications, etc.) transmitted in any form whatsoever by Easy Sushi , as well as all electronic records kept by Easy Sushi in connection with the order.
Unless proven otherwise, the data recorded in the Easy Sushi constitutes proof of all transactions concluded with the Customer.
The Customer agrees to recognize the probative value of messages (emails, SMS messages, notifications, etc.) transmitted in any form whatsoever by Easy Sushi , as well as all electronic records kept by Easy Sushi in connection with the order.
3.4 Minors
In accordance with Article L.3342-1 of the French Public Health Code, the sale of any alcoholic product on the Site is strictly prohibited to minors under the age of eighteen (18). Easy Sushi staff (delivery drivers or restaurant teams) may ask the customer for identification when handing over the products.
4. No right of withdrawal
The right of withdrawal as provided for in Article L.221-18 of the French Consumer Code does not apply to the sale of Products that are fresh and perishable. The Customer is therefore informed that any order validated on the Website and confirmed by Easy Sushi is final and binding, and that the right of withdrawal is excluded.
5. Price
The Products are made available to the Customer at the price in effect on the date the order is validated, as displayed on the Website. Product prices are indicated in euros, inclusive of all taxes. They include VAT applicable in France on the date the order is validated. Any change in the legal VAT rate will be automatically reflected in the price of the Products displayed on the Website, on the date stipulated by the implementing decree.
For home delivery, delivery charges will be billed in addition to the price, at the rate in effect on the date the order is validated. The total delivery charges will be calculated and communicated to the Customer before the order is validated. The delivery charges must be paid in full by the Customer upon delivery of the Products. No delivery charges will be applied if the Products are picked up at the Restaurant.
The total order amount, expressed excluding and including all taxes, takes into account any price reductions that may be applied by the Restaurant in the event of promotional offers. Promotional offers are valid for a limited time. If the price reduction was not applied when calculating the order total, it means the promotional offer has expired. Any order placed before the promotional offer is withdrawn or modified will be honored according to the terms and conditions in effect on the date of the order.
Prices displayed on the Site may vary from one Restaurant to another. The Customer will be informed of the exact prices to be paid before placing their Order. Each Restaurant may change the prices of its Products at any time.
For home delivery, delivery charges will be billed in addition to the price, at the rate in effect on the date the order is validated. The total delivery charges will be calculated and communicated to the Customer before the order is validated. The delivery charges must be paid in full by the Customer upon delivery of the Products. No delivery charges will be applied if the Products are picked up at the Restaurant.
The total order amount, expressed excluding and including all taxes, takes into account any price reductions that may be applied by the Restaurant in the event of promotional offers. Promotional offers are valid for a limited time. If the price reduction was not applied when calculating the order total, it means the promotional offer has expired. Any order placed before the promotional offer is withdrawn or modified will be honored according to the terms and conditions in effect on the date of the order.
Prices displayed on the Site may vary from one Restaurant to another. The Customer will be informed of the exact prices to be paid before placing their Order. Each Restaurant may change the prices of its Products at any time.
6. Payment
The Customer makes full payment for their order according to the price indicated in the order confirmation upon delivery of the Products, at the counter in the case of collection in the Restaurant or in the hands of the delivery person in the case of home delivery according to the following payment methods:
- By bank card: Visa, Mastercard;
- Species ;
- Restaurant vouchers and holiday vouchers.
7. Product Availability
7.1 Indicative timeframe
Easy Sushi will make every effort to make the Products available to the Customer as soon as possible after the estimated delivery time indicated in the order confirmation email. However, it will not be held liable for any delivery delay of less than three (3) hours.
If the ordered Products are not delivered within three (3) hours of the estimated delivery time, for any reason other than force majeure or the Customer's own actions, the order may be cancelled at the Customer's request.
If the ordered Products are not delivered within three (3) hours of the estimated delivery time, for any reason other than force majeure or the Customer's own actions, the order may be cancelled at the Customer's request.
7.2 Home Delivery
The order will be delivered to the delivery address provided by the Customer when placing the order on the Website.
Delivery is considered complete when the Products are made available to the Customer at the main entrance of the delivery address indicated in the order. Easy Sushi is not responsible for errors in the entry of the delivery address, which are the Customer's responsibility. Delivery can only take place after payment for the Products has been received from the Customer using the payment methods accepted above.
Delivery is considered complete when the Products are made available to the Customer at the main entrance of the delivery address indicated in the order. Easy Sushi is not responsible for errors in the entry of the delivery address, which are the Customer's responsibility. Delivery can only take place after payment for the Products has been received from the Customer using the payment methods accepted above.
7.3 Product Collection (“Click & Collect”)
Product collection will take place at the Restaurant address indicated on the order confirmation email received by the Customer, at the approximate time specified therein. Product collection, which involves making the Products available, can only occur after the Customer has paid for the Products using the payment methods accepted above.
8. Product Receipt and Claims
In the event of a missing Product, the Customer must inform Easy Sushi upon delivery of the Products; otherwise, no claim will be accepted.
In the event of a Product that does not conform to the contract as defined in Articles 217-4 et seq. of the French Consumer Code (see Article 10.2 Guarantees), the Customer must inform Easy Sushi no later than 24 hours after delivery of the Products and may request a replacement or a refund.
Any claim of a different nature than those mentioned above must be made within a maximum of forty-eight (48) hours of delivery of the Products and must be submitted in writing to the Restaurant, whose contact details are provided in the order confirmation email. After this period, no claim will be considered.
In the event of a Product that does not conform to the contract as defined in Articles 217-4 et seq. of the French Consumer Code (see Article 10.2 Guarantees), the Customer must inform Easy Sushi no later than 24 hours after delivery of the Products and may request a replacement or a refund.
Any claim of a different nature than those mentioned above must be made within a maximum of forty-eight (48) hours of delivery of the Products and must be submitted in writing to the Restaurant, whose contact details are provided in the order confirmation email. After this period, no claim will be considered.
9. Transfer of Ownership and Risks
Ownership will transfer upon full payment of the price of the Products (including delivery charges).
Risk of loss or damage to the Products will transfer upon delivery to the Customer.
Risk of loss or damage to the Products will transfer upon delivery to the Customer.
10. Liability and guarantees
10.1 Information
Easy Sushi strives to ensure, to the best of its ability, the accuracy and timeliness of the information published on the Site, which it reserves the right to modify at any time and without prior notice. Easy Sushi disclaims all liability for damages resulting from the fraudulent intrusion of a third party that has led to a modification of the information contained on the Site. Easy Sushi
cannot be held liable for any hypertext links established on the Site to other resources on the Internet . Indeed, Easy Sushi has no means of controlling the sites linked to its Site, a fact of which the Customer is expressly informed under the Terms and Conditions. Consequently, the risks associated with such use are entirely the responsibility of the Customer, who must comply with the specific terms of use of each website.
cannot be held liable for any hypertext links established on the Site to other resources on the Internet . Indeed, Easy Sushi has no means of controlling the sites linked to its Site, a fact of which the Customer is expressly informed under the Terms and Conditions. Consequently, the risks associated with such use are entirely the responsibility of the Customer, who must comply with the specific terms of use of each website.
10.2 Guarantees
Easy Sushi guarantees that the delivered Products will conform to the order placed.
The legal provisions relating to the warranty against hidden defects (Article 1641 et seq. of the French Civil Code) and the warranty of conformity (Articles L. 217-3 et seq. of the French Consumer Code) apply and are reproduced below:
Article 1641 of the French Civil Code
: "The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
Article 1648, paragraph 1 of the French Civil Code
: "The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect."
Article L217-3 of the Consumer Code
" The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L. 217-5. The seller shall be liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years of such delivery. (...)
This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity."
Article L. 217-4 of the Consumer Code (only for Customers who are consumers):
"Goods conform to the contract if they meet, in particular, where applicable, the following criteria:
1° They correspond to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special purpose sought by the consumer, which the consumer made known to the seller no later than at the time of conclusion of the contract and which the seller accepted;
3° It is delivered with all the accessories and installation instructions that must be provided in accordance with the contract;
4° It is updated in accordance with the contract. »
Article L. 217-5 of the Consumer Code (only for Customers who are consumers)
“I. - In addition to the criteria for conformity to the contract, goods are compliant if they meet the following criteria:
1° They are fit for the purpose for which goods of the same type are normally used, taking into account, where applicable, any provisions of European Union and national law as well as all technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned;
2° Where applicable, they possess the qualities that the seller presented to the consumer in the form of a sample or model before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the goods as well as the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.
II. However, the seller is not bound by any public statements mentioned in the preceding paragraph if they demonstrate:
1° That they were unaware of them and could not legitimately have been aware of them;
2° That, at the time the contract was concluded, the public statements had been corrected under conditions comparable to the initial statements; or
3° That the public statements could not have influenced the purchase decision.
III. The consumer may not contest conformity by invoking a defect concerning one or more specific characteristics of the goods, which they were specifically informed deviated from the conformity criteria set forth in this article, a deviation to which they expressly and separately consented at the time the contract was concluded.
The legal provisions relating to the warranty against hidden defects (Article 1641 et seq. of the French Civil Code) and the warranty of conformity (Articles L. 217-3 et seq. of the French Consumer Code) apply and are reproduced below:
Article 1641 of the French Civil Code
: "The seller is bound by a warranty against hidden defects in the thing sold which render it unfit for its intended use, or which so diminish that use that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."
Article 1648, paragraph 1 of the French Civil Code
: "The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect."
Article L217-3 of the Consumer Code
" The seller shall deliver goods that conform to the contract and to the criteria set forth in Article L. 217-5. The seller shall be liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1, which appear within two years of such delivery. (...)
This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The starting point for the limitation period for the consumer's action is the day on which the consumer becomes aware of the lack of conformity."
Article L. 217-4 of the Consumer Code (only for Customers who are consumers):
"Goods conform to the contract if they meet, in particular, where applicable, the following criteria:
1° They correspond to the description, type, quantity and quality, particularly with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special purpose sought by the consumer, which the consumer made known to the seller no later than at the time of conclusion of the contract and which the seller accepted;
3° It is delivered with all the accessories and installation instructions that must be provided in accordance with the contract;
4° It is updated in accordance with the contract. »
Article L. 217-5 of the Consumer Code (only for Customers who are consumers)
“I. - In addition to the criteria for conformity to the contract, goods are compliant if they meet the following criteria:
1° They are fit for the purpose for which goods of the same type are normally used, taking into account, where applicable, any provisions of European Union and national law as well as all technical standards or, in the absence of such technical standards, the specific codes of conduct applicable to the sector concerned;
2° Where applicable, they possess the qualities that the seller presented to the consumer in the form of a sample or model before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the goods as well as the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.
II. However, the seller is not bound by any public statements mentioned in the preceding paragraph if they demonstrate:
1° That they were unaware of them and could not legitimately have been aware of them;
2° That, at the time the contract was concluded, the public statements had been corrected under conditions comparable to the initial statements; or
3° That the public statements could not have influenced the purchase decision.
III. The consumer may not contest conformity by invoking a defect concerning one or more specific characteristics of the goods, which they were specifically informed deviated from the conformity criteria set forth in this article, a deviation to which they expressly and separately consented at the time the contract was concluded.
10.3 Responsibility
Easy Sushi cannot be held liable if the non-performance of its obligations is attributable to:
Similarly, Easy Sushi cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, including service interruptions, external intrusions, or the presence of computer viruses.
The name and address of the Restaurant guaranteeing the conformity of the Products to the contract are included in the Order confirmation email sent to the Customer following validation of their Order.
- Due to an unforeseeable and insurmountable event caused by a third party to the contract;
- To a fortuitous event or force majeure, within the meaning of Article 1218 of the Civil Code;
- In case delivery is impossible due to incorrect customer contact details.
Similarly, Easy Sushi cannot be held responsible for any inconvenience or damage inherent in the use of the internet network, including service interruptions, external intrusions, or the presence of computer viruses.
The name and address of the Restaurant guaranteeing the conformity of the Products to the contract are included in the Order confirmation email sent to the Customer following validation of their Order.
11. Intellectual Property
The content of this website is the property of the company that publishes the website, as identified in the legal notice [ legal notice ], and is protected by French and international intellectual property laws. Any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an infringement of copyright.
12. Personal Data
Easy Sushi declares that it respects and undertakes to respect the regulations concerning personal data in force in France, and in particular the European General Data Protection Regulation of 27 April 2016 (GDPR) and the amended French Data Protection Act of 6 January 1978.
Customers are invited to consult the Privacy Policy available here .
Customers are invited to consult the Privacy Policy available here .
13. Applicable Law
These Terms and Conditions are governed by French law. Should they be translated into one or more foreign languages, only the French version shall prevail in the event of a dispute.
14. Use of mediation
If you are a "consumer" as defined in the preliminary article of the Consumer Code, you must first submit your complaint to us in accordance with the provisions of Article 8 above.
If this attempt fails, you may resort to conventional mediation or any other alternative dispute resolution method, including, free of charge, within one year of your complaint, contacting the competent consumer mediator in accordance with the provisions of Article 616-1 et seq. of the Consumer Code:
Centre de la Médiation de la consommation des conciliateurs de justice
cm2c@cm2c.net
14, rue Saint Jean
75017 Paris.
To resolve your dispute, you may also access the European online dispute resolution platform provided for by Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes, in particular cross-border disputes, by following the link http://ec.europa.eu/consumers/odr/ .
Should this mediation fail, or if you do not wish to use it, you remain free to submit your dispute concerning its validity, interpretation, execution, consequences, and subsequent effects to the competent courts under the ordinary rules of law. In the event of a dispute with professional clients, the Commercial Court of Toulon shall have sole jurisdiction.
If this attempt fails, you may resort to conventional mediation or any other alternative dispute resolution method, including, free of charge, within one year of your complaint, contacting the competent consumer mediator in accordance with the provisions of Article 616-1 et seq. of the Consumer Code:
Centre de la Médiation de la consommation des conciliateurs de justice
cm2c@cm2c.net
14, rue Saint Jean
75017 Paris.
To resolve your dispute, you may also access the European online dispute resolution platform provided for by Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes, in particular cross-border disputes, by following the link http://ec.europa.eu/consumers/odr/ .
Should this mediation fail, or if you do not wish to use it, you remain free to submit your dispute concerning its validity, interpretation, execution, consequences, and subsequent effects to the competent courts under the ordinary rules of law. In the event of a dispute with professional clients, the Commercial Court of Toulon shall have sole jurisdiction.
Rugby RCT
